Returns & Restocking Fees
You may be charged a restocking fee of up to 25% and return shipping costs. These charges are applied by our suppliers and passed on to you.
Please contact our support team to initiate a return. Once your return request is approved, we will provide you with the appropriate return address. Items sent back without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items are ineligible for return, including:
-
Perishable goods (e.g., food, flowers, plants)
-
Custom or personalized products
-
Personal care items (e.g., beauty products)
-
Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item’s return eligibility, please reach out to us.
Refund Process
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed within 7 business days to your original payment method. Please note that banks or credit card providers may take additional time to process and post the refund to your account.