What currency are the prices displayed in?
All prices are shown in Australian Dollars (AUD) and include both INC GST & PLUS GST. Delivery fees are not displayed, as they vary based on location. We provide customized freight quotes to ensure you get the best shipping rate possible.
When will my order ship?
We aim to process and ship orders as quickly as possible. Please allow 1-7 business days before your order is dispatched. Shipping times typically range from 1 to 10 business days. Please do contact us for a better ETA.
Tracking numbers will be provided within 24 hours after your order has shipped. If you do not receive a tracking number within 7 business days, please contact us at sales@refrigerationexperts.com.au.
Can I return my order if I’m not satisfied?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 7 days from the date of delivery to return the item for a full refund. There could be up to a 25% restocking fee.
-
Returns must be shipped at your own expense.
-
Please include your name and order number with the return.
-
If your order is in transit, you will need to wait for it to arrive before initiating a return.
Can I cancel my order?
Yes! You can cancel your order without any penalty, provided it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
What if I entered the wrong shipping address?
If you accidentally entered an incorrect address, please reply to your order confirmation email immediately to confirm and correct the details.
-
If notified within 24 hours, we can update the address for you.
-
After 24 hours, changes may not be possible, and refunds will not be issued for incorrect submissions.
How long does shipping take?
Shipping times vary depending on the product's warehouse location within Australia. The average delivery time is between 1 to 10 business days. We will provide a more accurate ETA once your order has been dispatched.
I have a question that isn’t listed here. How can I get help?
We’re happy to assist! Please email us at sales@refrigerationexperts.com.au, and we’ll get back to you as soon as possible.
Due to a high volume of inquiries, including your order number and clearly describing your issue will help us respond more quickly. Thank you!