Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and note any damage when you sign for the delivery. If an item is faulty, damaged in transit or not what you ordered, contact us immediately with photos and we will make it right. No restocking fee applies to faulty, damaged or incorrect items.
Equipment is also covered by the manufacturer's warranty shown on each product page. If something goes wrong during the warranty period, contact us and we will arrange the claim with the manufacturer or their service agent.
Change of mind returns
We are not required to accept change-of-mind returns, but we will consider them if you contact us within 5 days of delivery and the item is unused, has not been installed, and is in its original packaging.
- A restocking fee of up to 25% plus return freight may apply. These charges are set by our suppliers and passed on to you.
- Please contact us before sending anything back. Once your return is approved, we will give you the return address. Items sent back without approval will not be accepted.
- We cannot accept change-of-mind returns for used or installed items, or for made-to-order, special-order or custom items (including price-on-application products).
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are made to your original payment method within 7 business days. Your bank or card provider may take a few extra days to show the refund.
Contact us
Use the Contact Us form page to reach out to us
We will get back to you from Monday to Friday, 9:00 AM – 5:00 PM (Sydney time).