Every product we sell comes with its manufacturer’s warranty, provided by the brand’s Australian distributor. Each product page shows its warranty under Warranty. Warranty repairs are carried out by the brand’s own authorised service agents, so the quickest way to get help is to contact the right team below. Not sure who to contact? Email us with your order number and we’ll point you the right way.
Arrived damaged or not working? Contact us straight away with photos and your order number. See our refund policy.
How to make a warranty claim
- Find the model number and serial number. They’re on the compliance plate, usually inside the door or on the back of the unit.
- Have your tax invoice from us ready.
- Contact the brand’s service team using the details below. Most have an online claim form.
- Describe the fault and, if you can, include photos.
Good to know: most brands charge a call-out fee if the technician finds no fault, or if the problem isn’t covered (for example a dirty or blocked condenser, damage, or normal wear). Gaskets, globes and other consumable parts often have shorter cover. Some smaller items are “return to base”, which means the item is taken or sent to the service agent instead of being repaired on site.
Who to contact, by brand
FED (Federal Hospitality Equipment)
Brands: Asber, Baker Max, Benchstar, Bezzera, Blizzard Icemakers, Bonvue, Brenner, ConvectMax, Dito Sama, Electmax, Elementry, ExtremePro, Fagor, FED-X, Food Tek, Frymax, Gasmax, IWOK, Matador, Modular Systems, Prismafood, RoboChef, Tecnodom, Thermaster, Tyrone, TéVera, Yasaki
Cover: varies by product, from 1 year to 2 years parts and labour. Many models get an extra 2 years on parts when you register them with FED within 14 days of invoice.
Make a claim: FED online service request, or the after-sales hotline 1300 887 055.
Register: FED product registration (within 14 days of invoice).
Simco
Brands: Atosa, CookRite, Jasper, Mixrite, Simco Hood
Cover: Atosa, CookRite and Mixrite: 2 years parts and labour, plus an extra 2 years on parts when you register with Simco. Other products: see the product page.
Make a claim: the Warranty Request Form on Simco’s support page, phone 1300 883 888 or email info@simcogroup.com.au (Monday to Friday, 9am to 5pm).
Register: on the same support page (“Register extra two years warranty on parts”).
Scots Ice
Brands: Baron, Bizerba, Cookshack, Dihr, Envirovent, Grote, HT Barnes, Icematic, Lainox, Moduline, Pokomat, Polaris, Smo-King, Thermoplan
Cover: generally 2 years parts and labour. See each product page for the exact terms and exclusions.
Make a claim: the Warranty Claim Form on Scots Ice’s service page, or the service line 1300 030 365.
Bromic (Bromic and True Refrigeration)
Cover: Bromic: 5-year Extra Care warranty on parts and labour. True: 5 years parts and labour. No registration needed.
Make a claim: Bromic’s warranty page or phone 1300 276 642 (Monday to Friday, 9am to 5pm). Bromic asks for claims within 7 days of finding a fault.
Williams Refrigeration
Cover: 24 months parts and labour on self-contained units, and 12 months parts only on remote units, from the invoice date.
Make a claim: Williams asks that every claim is logged with them before any work is done. Use the Williams warranty form or free call 1800 338 148.
Turbo Air
Cover: 3 years parts and labour on current models (parts only in the Northern Territory and Tasmania).
Make a claim: Turbo Air’s service page or phone 1300 820 006.
International Catering Equipment (ICE)
Brands: Adler, Anvil, BestWhip, Bottene, Butcherquip, Ceado, Everlasting, Glacian, Hamilton Beach, ICE, Inomak, Mecnosud, Musso, Orved, RGV, Saltas, Saro, Sayl, Selcyus, Skymsen, Taurus, Tecnocrio, Tre Spade, Uniq, Vitras
Cover: from 12 months return to base up to 2 years parts and labour, depending on the product.
Make a claim: ICE warranty claim form or phone (02) 8372 0800.
Register: register within 4 weeks for a bonus month of cover.
NovaChill (NovaChill, Crusader, Conquest and Bakers Mate)
Cover: NovaChill: 4 years parts and 2 years labour. Crusader and Conquest: 1 year labour, 2 years parts and 3 years on the compressor. Bakers Mate: 1 year labour and 2 years parts.
Make a claim: the Warranty Claim Form on NovaChill’s warranty page or phone (03) 5622 0194.
ICS Pacific
Cover: see the product page.
Make a claim: the Warranty Claim Form on ICS Pacific’s warranty page. ICS asks for a photo of the unit where it’s installed.
Meris Food Equipment
Brands: BKI, Effeuno, Flexeserve, King Edward, Neumärker, Perfect Fry, Scraegg, Spidocook, Unis, Velosi
Cover: 12 months, or the manufacturer’s warranty shown on the product page.
Make a claim: phone Meris on 1800 265 771 (Monday to Friday, 8am to 5pm).
Norris
Cover: see the product page.
Make a claim: the Norris warranty enquiry form or phone 1800 803 569.
Register: Norris warranty registration.
Skipio and Nemco
Contact us with your order number and we’ll put you in touch with the right service team.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The manufacturer’s warranty is in addition to these rights. Questions? Contact us.