This Privacy Policy describes how refrigerationexperts.com.au (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please get in touch with us.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." See the list below for more details about what Personal Information we collect and why.
Device Information
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Purpose of collection: To ensure the Site functions properly, optimize user experience, and perform analytics on Site usage.
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Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels when you access our Site.
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Disclosure for a business purpose: Shared with our processor Shopify and analytics service providers.
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Personal Information collected: Browser version, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Site.
Order Information
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Purpose of collection: To process your purchases, arrange shipping, provide invoices and order confirmations, communicate with you, and screen orders for potential fraud or security risks. When permitted, we may also send marketing communications based on your preferences.
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Source of collection: Collected directly from you.
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Disclosure for a business purpose: Shared with our processor Shopify and relevant third-party service providers (e.g., payment processors, shipping providers).
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Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, including:
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Shopify: To power our online store and manage transactions.
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Compliance with Laws: We may disclose Personal Information to comply with legal obligations, including responding to subpoenas, search warrants, or other lawful requests.
Using Personal Information
We use your Personal Information to provide and improve our services, including:
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Offering products for sale
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Processing payments
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Shipping and fulfilling orders
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Communicating with you about orders, updates, and promotions (where applicable)
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Enhancing security and fraud prevention
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Improving Site performance and user experience
Cookies
Cookies are small data files stored on your device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media cookies, to improve your browsing experience and analyze how visitors interact with our Site.
You can manage or disable cookies through your browser settings; however, this may impact certain functionalities of the Site.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, or legal requirements. The latest version will always be available on our Site.
Complaints
If you have any concerns about how we handle your Personal Information, please contact us. We will review and respond to your concerns promptly.
Last updated: 1st March 2025