Delivery Information
All deliveries are carried out by third-party tailgate trucks to the front of your shop or premises. Standard delivery does not include:
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Bringing items inside the front door
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Carrying items up stairs or negotiating lifts
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Unpacking, positioning, or assembling items
If you need extra care or delivery inside the front door, please let us know when you order. These additional services can be arranged for an extra fee. Please contact us for a quote.
We may ask for photos of your delivery location to help plan access.
Ensuring Your Items Fit
Before placing your order, please verify that the products will fit through doorways and into your premises. The product dimensions are on the product page. We cannot be held responsible if an item does not fit. The customer is responsible for any additional costs due to an aborted delivery.
Freight Costs
Freight is shown at checkout as a maximum, based on the size of each item:
- Small items (benchtop appliances, scales, blenders, small slicers, accessories): $77 inc GST ($70 + GST) per order
- Medium items (undercounter and bar fridges, countertop displays, fryers, cooktops, glasswashers, benches up to 1500mm): $275 inc GST ($250 + GST) per item
- Large items (1–2 door upright fridges and freezers, most cake displays, upright dishwashers, oven ranges, combi ovens): $440 inc GST ($400 + GST) per item
- Extra large items (3-door uprights, long display cabinets, roll-in combi ovens and blast chillers, large mixers, conveyor dishwashers): $660 inc GST ($600 + GST) per item
We hold this amount on your card when you order, then book freight to your address. We only charge the actual freight cost, which is often less, and release the rest of the hold. We'll contact you to confirm the freight cost before dispatch and check you're happy to go ahead.
Order Process
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After placing an order, you will receive an email confirmation.
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Your payment will be pre-authorized while we check stock availability with our suppliers and confirm the freight cost. If you chose Bank Deposit (direct bank transfer), please don't pay yet: we'll email you the final total, including the actual freight cost, to transfer.
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If the item is in stock and ready for immediate shipment (within 48 hours), we will process the payment and arrange for shipping. Bank transfer orders are dispatched once your payment has cleared.
Shipping Concerns
If you have any concerns about shipping, please visit our Contact Us page to contact our team. Occasionally, unforeseen circumstances may cause delays, and we will contact you if this happens.
Delivery Requirements
To receive the order, someone must be present at the delivery address. Deliveries occur Monday through Friday, between 9 a.m. and 5 p.m. For most items, our freight team will contact you to schedule a delivery time. If no one is present at the agreed-upon time and location, a re-delivery fee will apply.
Regional, Remote and Offshore Deliveries
Some regional and remote postcodes, and offshore islands, can cost more to deliver to than the freight shown at checkout, and may take longer. If that happens, we'll contact you with the actual freight cost before dispatch, and you can decide whether to go ahead.
Estimated Delivery Times
Delivery times vary based on location:
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Melbourne, Sydney, Brisbane, Adelaide: 2-5 business days
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Perth, Tasmania: 4-8 business days
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Rest of Australia: 4-12 business days
Please note that we do not deliver to P.O. boxes.
Damaged Items
Upon delivery, please inspect your package for any damage. If damage is noticed, make a note when signing for the delivery. If your item arrives damaged, please contact us immediately with photos so we can assist in resolving the issue with our freight carriers.
We cannot accept returns for used items.
For any further questions or concerns, please reach out via our Contact Us page.